VP of Research,
Bill Keyworth is Vice President of Research with a focus on IT Operational Excellence and IT’s new business-oriented performance metrics required for effective use of 3rd Platform. Digital transformation is quickly moving IT organizations away from traditional IT Service Management (ITSM) previously critical in tracking efficiency of IT infrastructure, applications and assets. In response, Bill creates research focus on the accelerating demand by IT’s business customers for IT to effectively broker, integrate and manage IT technical services, business services, customer-facing services and ecosystem-facing services so essential to successful digital transformation.
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